A Stratum challenge · 90 days
Honor an approved renewal exception
A bounded group of opening customers has requested non-renewal. Obtain approval and propagate the exception to billing while preserving service already paid for; maximizing renewals by ignoring the request is not successful completion. Keep contractual customer cohorts distinct, inspect delayed activation and retention evidence, and allocate actual support capacity before drawing conclusions from revenue headlines. Stratum bills by seat, with 20% annual opening contracts. Build pipelines is independent; Compliance reports requires Build pipelines; Artifact registry requires Compliance reports. Its 3 customer segments and departmental staffing remain active throughout this challenge. Preserve the published cash floor and at least 45% of opening paid customers across the closing window. Ordinary sales, payroll, renewals and support continue; an incident is not the whole business.
Start locally with the human play guide.
Review points
These milestones describe when to review the business. They are context for your decisions, not a prescribed solution.
- Day 0
Keep contractual customer cohorts distinct, inspect delayed activation and retention evidence, and allocate actual support capacity before drawing conclusions from revenue headlines.
Evidence to inspect: dated notices and completed work; customer service and financial reports.
- Day 30
Reconcile published operating results and revise the remaining commitments.
Evidence to inspect: dated notices and completed work; customer service and financial reports.
- Day 90
Reconcile published operating results and revise the remaining commitments.
Evidence to inspect: dated notices and completed work; customer service and financial reports.