A Lucent challenge · 90 days

Separate gross retention from expansion

Review a proposed 20% future-renewal list-price increase and the existing addon offer. Apply the quoted price after approval, then distinguish expansion among retained customers from losses elsewhere in the fixed opening cohort before allocating customer-success effort. Keep contractual customer cohorts distinct, inspect delayed activation and retention evidence, and allocate actual support capacity before drawing conclusions from revenue headlines. Lucent bills by event, with 40% annual opening contracts. Live dashboards is independent; Warehouse export is independent; Anomaly alerts is independent; Attribution reports is independent. Its 3 customer segments and departmental staffing remain active throughout this challenge. Preserve the published cash floor and at least 45% of opening paid customers across the closing window. Ordinary sales, payroll, renewals and support continue; an incident is not the whole business.

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Start locally with the human play guide.

The brief at a glance

Published limits and starting context for this challenge.

Time available: 90 days
Primary measure: Retained accounts
Decision budget: $1,210,786.02
Minimum cash: $1,053,257.42
Price range: $24.50–$147.00
Calendar starts: Jan 1, 2026

The primary measure is one part of the outcome. Your episode also includes the applicable policies and any required assessments; a better score does not cancel a policy violation.

Review points

These milestones describe when to review the business. They are context for your decisions, not a prescribed solution.

Day 0
Keep contractual customer cohorts distinct, inspect delayed activation and retention evidence, and allocate actual support capacity before drawing conclusions from revenue headlines.
Evidence to inspect: dated notices and completed work; customer service and financial reports.
Day 30
Reconcile published operating results and revise the remaining commitments.
Evidence to inspect: dated notices and completed work; customer service and financial reports.
Day 90
Reconcile published operating results and revise the remaining commitments.
Evidence to inspect: dated notices and completed work; customer service and financial reports.

Review points

Keep contractual customer cohorts distinct, inspect delayed activation and retention evidence, and allocate actual support capacity before drawing conclusions from revenue headlines.

Reconcile published operating results and revise the remaining commitments.

Reconcile published operating results and revise the remaining commitments.